Unwind, relax, and let us take care of mealtimes! Life can get busy, and ensuring your pet has a consistent supply of delicious, nutritious food shouldn't add to the stress. That's why we offer a convenient subscription service, tailored to fit your pet's individual needs.
Never Run Out Again
Discover the flexibility of customising your delivery schedule and see how effortless it can be to keep your pet's bowl brimming with goodness. Let us handle the logistics, so you can focus on the cuddles and playtime!
How to Subscribe
Shop online
Browse our extensive range of pet food options at your own pace. Whether you're seeking wet or dry food, our infamous treats, exploring our senior recipes, or catering to your animal’s specific dietary needs, our online store has everything you need.
Subscribe
On the product page you'll see the option to subscribe. Select your desired delivery frequency to ensure your pet's food arrives right when you need it. You can adjust your subscription preferences or cancel at any time.
Relax
Once you've confirmed your subscription, sit back, relax, and let us take care of the rest. We'll handle the packing, delivery, and ensure your pet's food arrives fresh and on time, every single delivery.
Frequently Asked Questions
How do subscriptions work?
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. For example, if you started a subscription for every two weeks, then the system will automatically charge your card every two weeks and you will get your Thrive order delivered to your door every two weeks, without the need to place the order again manually!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the 'Subscriptions' section of your Account portal. Your subscriptions can be accessed by clicking 'Account' in the navigation, and then clicking 'Subscriptions'.
To pause or cancel a subscription, select 'Click here to view subscription' next to your chosen subscription, then select either 'Pause my subscription' or 'Cancel my subscription'.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the 'Subscriptions' section of your Account portal. Your subscriptions can be accessed by clicking 'Account' in the navigation, and then clicking 'Subscriptions'.
To amend a subscription, select 'Click here to view subscription' next to your chosen subscription.
Within your 'Billing Schedule', each scheduled delivery will have a 'Skip payment' button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the 'Reschedule' button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Your subscriptions can be accessed by clicking 'Account' in the navigation, and then clicking 'Subscriptions'. To amend a subscription, select 'Click here to view subscription' next to your chosen subscription.
Just click on the 'Edit' button under 'Items' and remove or add products to your subscription. Once you have finished, don't forget to select 'Save'.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.
